Ouch! Can you imagine buying yourself airtime worth 65,000 instead of withdrawing it from your mpesa or bank account? Nicah the queen took to her social media begging Kenyans to buy airtime from her so that she can cash it. It is said that there is nothing the bank or safaricom can do to help or reverse it in form of cash. Dr Ofweneke's ex wife narrates that she only wanted to withdraw the said amount but instead selected the option of buying airtime.

What would you have done if you were in her shoes? And what do you suggest Safaricom and banks should do to avoid such circumstances?