Safaricom has revealed why it suspended the 24-hour birthday bundle gift.
The telecommunication network has been gifting 1GB of data to its users during their birthdays.
This was launched on October 25, 2018, in a service dubbed 'Safaricom Anniversary Service' or 'The Service'.
The service has however been unavailable prompting users to raise questions on the cessation on Facebook.
In response, Safaricom said the service had been temporarily suspended pending improvements.
One of the responses was to a user on Facebook under the user name Jan Carol Mukhaya, who complained that she had not received the gift for the past two years.
"Hello Jan. Our apologies, the birthday bundle promotion has been temporarily halted to allow for improvement on the same. Once resumed, we will alert our subscribers. Have a good one," the network operator said.
The Service also offers subscribers under prepay and postpay an opportunity to make voice calls at affordable rates on their birthday.
It also offers calls and data to users celebrating 10 years and more on the network.