Kenya Railways has become the latest government institution to announce a system hitch- affecting the purchase of tickets.

In an official statement shared on their Twitter, Kenya Railways said;

“We are experiencing a system hitch affecting the purchase of tickets by customers. This is due to an outage on our service provider's network.

“We are working with the service provider to restore normalcy as soon as possible. We apologize for the inconvenience caused,”.

The corporation said it was working to restore normalcy.

It also apologised to its customers for any inconveniences caused by the hitch.

Earlier, the Kenya Power and Lighting Company (KPLC) also said it was experiencing a hitch caused by a network breakdown.

"We are experiencing a system hitch due to a network breakdown from our service provider. Consequently, some of our services such as the purchase of prepaid tokens through M-Pesa and USSD Code *977# are unavailable," it said.

Here is a list of 8 key services facing the temporary technical hitch


My Safaricom

MPesa App


Mshwari and KCB Mpesa

Bank to Mpesa


Kenya Railways

At the same time, the Ministry of Foreign and Diaspora Affairs said that Kenya-bound passengers will be granted VISAs upon their arrival in the country owing to difficulties in processing the Passport endorsements on the e-Citizen platform.

This follows the confirmation of a cyber-attack on the e-Citizen platform by ICT Cabinet Secretary Eliud Owalo.

"There is currently a challenge in the Government e-Citizen platform, which is impacting processing of e-visa," the ministry said in a statement.

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